For urgent after hours emergencies please download this Emergency Information sheet for tenants.
For any maintenance issues that are non urgent please email your property manager or complete a maintenance request form which is available from our agency advising us what needs to be repaired.
All non urgent maintenance requests must be submitted in writing to Pride Real Estate and can be processed by completing the maintenance request form or either mail, fax or email your request to us.
Please contact us directly for any urgent maintenance issues in the event of an emergency or contact the relevant tradesman for 24 hour assistance in the event the office is closed.
Pride Real Estate has systems in place to deal with urgent repairs which are outlined at the bottom of the page.
We identify maintenance through:
Maintenance that affects health, safety or essential security of our tenants is undertaken first. We call this urgent, or priority work.
They are simply summarised as follows:
They can be summarised as follows:
Maintenance is a major point of contact between Pride Real Estate Property Management and its tenants. It is used as an opportunity to improve their overall satisfaction with the properties and services we provide. We are pro-active to ensure critical and essential work is completed first. In maintaining our properties we recognise that they are a highly valuable asset. We plan and undertake maintenance work to maintain their value as an asset and as a home for tenants.
Tenants may fix minor repairs if he/she is competent to do so. For Example:
We organise our maintenance work into categories of responsive and planned work. This helps us to meet the expectations of Tenants to get critical repairs fixed quickly and make best use of our resources by planning all other work.
We are committed to providing a high level of service when responding to request for repairs. We will:
Urgent repairs are where there is an immediate health, safety or security risk or where the property will be further damaged if works if are not carried out quickly. Urgent repairs are defined in The Residential Tenancies Agreement.
If we are unable to organise repairs within a reasonable time frame, the tenant may arrange to get the work done to a maximum value of $1,000 & seek reimbursement from the landlord as per the RTA.
Monday – Friday 9:00am – 5:30pm
Saturday 9:00am – 2:00pm